Customer Experience – The new strategic differentiator

Drive customer centricity

Integrate customer touch points

Leverage service for revenue growth

… is our DNA

Leading Transformation

Back office operations that make the front office look good

Turn your customers into raving fans

Soaring revenue and profit

Unbreakable customer loyalty

Differentiation in the marketplace

Customer Journey Mapping

Convert VOC into operative processes to transform CX

Mission

Our mission is to be the preferred strategic partner to our customers, and we aim to achieve this leadership position by building an innovative, enterprising and technology driven organization while setting new standards of service delivery and business ethics.

Vision

Our vision is to collaborate with customers in providing end to end business solutions through specialized competencies across business verticals and internalize service quality using innovative approaches.

Quality Policy

To achieve & sustain market leadership, Karvy DigiKonnect shall aim for complete customer satisfaction by combining its human & technological resources to provide world class quality services. In the process we shall strive to meet and exceed customer’s expectation and set industry standards.

Advantages

In an ever evolving business world organizations should have all the time to build core competencies related to their products & solutions. We at Karvy DigiKonnect partner with customers with the sole intent of providing excellent customer experience, optimize processes thereby complimenting business outcomes.

Industry Solutions

Service Capabilities

Innovation & Automation

The APT framework - Automation, Process Excellence and Technology - aims at deploying our capability to enable a paradigm shift in managing processes and services.

Contact Centre Management

Offering an exceptional customer service not only results in customer loyalty but also generates additional revenue from the same customer.

Back Office Operations

In delivering any service, back-office processing amounts for a large percentage of the workload, requiring skilled resources, efficient systems and benchmarked delivery frameworks, which tend to tie-up client resources

Accelerators & Enablers

Omni Channel

Customers expect to receive service from your organization on the channel of their choice e.g. phone, email, chat, web, mobile or social media. Companies are providing service on all of these channels – but too often, those channels may exist in silos. This multi-channel service can be taken to the next level with an omni-channel solution that integrates channels to provide a consistent customer experience.
Karvy DigiKonnect has helped businesses by deploying omni-channel solutions making it easy for customers to engage with your business, where and when it’s right for them. Channels are connected so conversations are seamless, agents are more productive, and information can be shared across your company - all without losing focus.

Social Media Solutions

In today’s digital age, when customers are online 24*7, social media serves as "the platform" for customers to voice their opinion, share feedback, post complaint and most importantly works as the primary arena for influencing a customer's decision making process.
Social media solutions are part of Karvy DigiKonnect’s omni-channel customer contact center services, which track customer's opinions to assess their expectations, and support clients in delivering the right-fit service.

Analytics

In our data-filled, customer-centric, digital world, effective decision-making is being driven increasingly by analytics.
Karvy DigiKonnect provides the most comprehensive Analytics Life Cycle solutions. Our multi-dimensional Analytics Solutions give you the power to model your business, predict the outcomes, and prosper in your strategy. From discovery, to planning and execution, we cover your analytics requirements with our wide array of service offerings.

Automation

It is a constant endeavour for companies to improve productivity, reduce errors and minimize costs to remain competitive in today’s tough business environment.
Karvy DigiKonnect possesses the expertise to take your business processes to the next level while you focus on core your competencies. Our extensive automation experience in back office operations helps in reducing TAT, and improving visibility into the status of requests from the front office, the customers, standardization of the process, and the improved quality of services.

Client Testimonials

Karvy team works with an attitude to get better each day. They are quick in adapting to changes. Their proactive approach to share opportunities for process improvement are commendable.
Thanks for all that you guys do. Appreciate the leadership involvement and sponsorship. Customer Experience is a long journey and happy to be associated with Karvy.
Overall good experience, we have grown from 80 seats to 300+ seats over last year.