Executive Team

Executive Team

Team
Makesh Sankaran

Chief Executive Officer

Over 23+ years’ experience in business development, building high value client relations and operations in both B2B and B2C segments in product sale and service industries, good strategic appreciation and vision. Highly focused in successfully delivering complete Customer Life Cycle Management (CLCM) within the desired deadlines and budgets.

Team
Sunil Devdas
BFSI Vertical

Sunil is heading BFSI vertical with more than 25 years of experience in financial service industry service delivery, client relations & escalation management.

Team
Sanjay Gupta
Government Vertical

Over 25+ years of experience; 12 + years of experience in domestic BPO with senior level local and multi geography experience.

Team
N.K Raman
Emerging Markets Vertical

Raman is heading emerging markets business; 25 years of experience in service delivery, financial services industry, and client relation & escalation management.

Team
Avinash Menon
Telecom Vertical

Over 15+ years of diversified experience in telecom, IT, consumer transportation, international and domestic BPO. Extensive strategic and project/program delivery skills.

Team
Amit Kashyap
Ecommerce Vertical

Amit comes with an experience of 16+ years in operations of contact center. His last assignment was with Teleperformance India, as director operations for three Amazon accounts IN, UK & NA.

Team
Rajesh Ramdas
Chief Sales Officer

Over 27 years of experience in operations, delivery, practice lead and business delivery. He had been an entrepreneur as well for a short period.

Team
Albert Fernandez
Transitions

Over 22 years heading transitions for fast paced large scale contact center business, setting up new sites and rolling out multiple high profile and complex client programs.

Team
Bharath Balan
Human Resources

Bharath has 20+ years of cross functional BPO/ITES leadership experience in customer service management leading large sized teams driving people, delivery and quality of service in Human Resources.

Team
Neehar Choudhury
Information Technology

Over 18 years of experience in strategic planning & management, IT operations, IT infrastructure management, project management, system administration and business continuity planning.

Team
Lav Kush
Innovation & Automation

LK comes on-board with 1.5 decade of experience in customer service operations and experience management, had led various strategic roles in area of operations, training, quality, automation & designing.

Team
P S Venkateswaran
Process Reengineering

Venky manages process reengineering for all verticals of Karvy Digikonnect. He has been instrumental in deploying centre wise ranking mechanism and instituted corporate governance model for all per connect minute businesses to improve efficiencies and monitor key SLAs on a daily basis.

Team
Mehnaz Mansoori
Training & Quality

Over 11+ years of international & domestic experience. Having hands on experience on structuring training vertical and headed operations of contact centre.