Karvy DigiKonnect works with customers across industries like FMCG, real estate, food industry, consumer electronics, health care and print media just to name a few. Customer service is an integral part of any business and extremely important for the brand value. The services offered would include QRC (Query, Request, Complaint), outbound, telesales, order management, lead generation and conversion.
Each industry has its own unique challenges like, peak hour staffing for food industry, seasonal ramp up in consumer electronics, to delivering a multi lingual customer experience from one centre.
Our clients appreciate the professional, innovative and pro-active stance we take in solving their complex business problems. Scalability and flexibility to adapt to the fast changing business needs of clients sets us apart.
We blend the collective industry experience, combined with strong domain knowledge and apply industry best practices and use “Smart Basics” methodology to provide complete and comprehensive solutions to our customers.