Back Office Operations
In delivering any service, back-office processing amounts for a large percentage of the workload, requiring skilled resources, efficient systems and benchmarked delivery frameworks, which tend to tie-up client resources. It is a constant endeavour for businesses to increase productivity, reduce errors, minimize costs, and maximize customer experience as part of back office services.
Karvy DigiKonnect possesses the expertise to take your business processes to the next level while you focus on core competencies. Our automation experience in back office processes helps in reducing TAT, and improving visibility into the status of requests from the front office, the customers, standardization of the process, and the improved quality of services.
We work with our client to jointly manage back-office service delivery against benchmarked standards.
Our capability portfolio includes:
- Back-end Processing – Data Entry and OCR/ICR services, Mailroom correspondence, Document collection & Indexing, Document Verification, Printing & Dispatching, Application Review, Creation of Profiles & Accounts, Amendments, Request Management, Loyalty Program Administration.
- Rule Based Processing – Mortgage/ Loan processing, Billing & Queries Resolution, Fulfilment/Logistics, Documents/Reports Processing, Payment Processing/ Funds Transfer, Inventory Management, Revenue Cycle Management.