About Us

Karvy DigiKonnect is a subsidiary of Karvy group; Karvy group is a premier financial services provider, ranked among the top 5 across its business segments.

Established in 2015 Karvy DigiKonnect has emerged as a leading provider of contact centre services in the highly competitive domestic BPO space.

What we offer to our customer is more than just a vendor-customer relationship. We focus on building partnership with our customers to enhance CX & achieve business outcomes through strong service delivery backed by innovative usage of technology and analytics.

We are 15000+ people strong, with 24 delivery centres in 14 locations across India. We serve 60+ clients in over 9 languages. Our services bouquet includes Customer Management Services and Industry Specific Solution for various Fortune 500 companies across industry verticals such as Banking & Financial Services, Retail & Ecommerce, Hospitality, Telecom, Emerging Markets and Government.

15k+

Staff

60+

Clients

9

Languages

14

Locations

24

Delivery Centres

Corporate History:

Karvy DigiKonnect started operations in 2015 with a 50 member team managing contact centre and back office services for Banking & Insurance clients from our Hyderabad centre.

We have grown exponentially since inception by focusing on service delivery and providing value to our customers. In a span of 3 years Karvy DigiKonnect has established itself as a leading provider of contact centre services in the domestic BPO space.
2018

Increase comapany member by 15000plus & servicing 60+ clients across industry segments.

Continuing with the growth spree we have become a 15000+ people strong organization servicing 60+ clients across industry segments. We strengthened our delivery framework with ISO 27001:2013 and ISO 9001:2008 certifications, setup the Innovation & Automation vertical thus becoming serious contenders for competitors.
2017

Acquired Sutherland domestic process & Increase comapany member by app. 12000

Acquired Sutherland domestic process and expanded footprint to other Indian cities. Entered into new verticals of real estate and government. Overall added 50 clients across industry segments to the portfolio and approximately 12000 headcount.
2016

Added few prestigious BFSI clients

Added few prestigious BFSI clients to the portfolio resulting in an impressive 2000 strong workforce in the first year of going live.
2015

Karvy DigiKonnect started operations

Karvy DigiKonnect started operations in 2015 with a 50 member team managing contact centre and back office services for Banking & Insurance clients from our Hyderabad centre.
what we do

Our mission & vision

Our Mission

Our mission is to be the preferred strategic partner to our customer, and we aim to achieve this leadership position by building an innovative, enterprising and technology driven organization while setting new standards of service delivery and business ethics.

Our Vision

Our vision is to collaborate with customers in providing end to end business solutions through specialized competencies across business verticals and internalize service quality using innovative approaches.

Our Team
Team Members
Team
Makesh Sankaran

CEO

Over 23+ years experience in Business development, building high value client relations and operations in both B2B and B2C segments in product sale and service industries, Good strategic appreciation and vision. Highly focused in successfully delivering complete Customer Life Cycle Management (CLCM) within the desired deadlines and budgets.

Team
Rajesh Ramdas
CSO

Over 27 years of experience with experience in operations, delivery, practice lead and business delivery. He had been an entrepreneur as well for a short period.

Team
Sunil Devdas
BFSI Vertical Head

Sunil is heading BFSI vertical with having more than 25 years of experience in Service Delivery, Financial service industry, Client Relation & Escalation Management.

Team
Sanjay Gupta
Govt. Vertical Head

Over 25+ years of experience with varied experience. 12+ years of experience in Domestic BPO with Strong Managerial skill with senior level local and multi geography experience.

Team
N.K Raman
Emerging Market Vertical Head

Raman is heading Emerging Market business with having 25 years of experience in Service Delivery, Financial service industry, Client Relation & Escalation Management.

Team
Avinash Menon
Telecom Vertical Head

Over 15+ years of diversified experience in Telecom, IT, Consumer Transportation, International and Domestic BPO Industries. Extensive strategic and project/program delivery skills.

Team
Neehar Choudhury
IT Head

Over 18 years of Domestic work experience in Strategic Planning & Management, IT Operations, IT Infrastructure Management, Project Management, System Administration and Business Continuity Planning.

Team
Amit Kashyap
E.Comm Vertical Head

Amit comes with an experience of 16+ years in Operations, Contact Centre industry. His last assignment was with Tele performance India, as Director Operations for three Amazon accounts IN, UK & NA.

Team
P S Venkateswaran
AVP, Head-Process reengineering

Venky manages process reengineering for all verticals of KDKL. He has been instrumental in deploying centre wise ranking mechanism and instituted corporate governance model for all per connect minute businesses to improve efficiencies and monitor key SLAs on a daily basis.

Team
Lav Kush
Automation & Innovation

LK comes on-board with 1.5 decades of experience in customer service operation and experience management, had led various strategic roles in area of operations, training, quality, automation & designing.

Team
Bharat Balan
HR Head

Bharath comes with over 22 years of Cross Functional Leadership experience in the Contact Centre Industry spanning Human Resources, Operations & Training functions. Prior to joining Karvy, Bharath led the Contact Centre business and Learning & Development for Just dial. Over the last 22 years, he has successfully led Human Resources, Operations and Learning for organizations like SITEL Corp, 24/7 Customer, GE Capital spanning across geographies.

Team
Albert Fernandez
Transition Head

Over 22 years Heading Transitions for a fast paced large scale Contact Centre business, setting up new sites and rolling out multiple high profile and complex client programs.

Team
Mehnaz Mansoori
Training & Quality Head

Over 11+ Years of International & Domestic MNC’s. Having hands on experience on structuring Training vertical and headed Operations of Contact Centre.

Clients & Partners
Be Trusted