Established in 2015 Karvy DigiKonnect has emerged as a leading provider of contact centre services in the highly competitive domestic BPO space.
What we offer to our customer is more than just a vendor-customer relationship. We focus on building partnership with our customers to enhance CX & achieve business outcomes through strong service delivery backed by innovative usage of technology and analytics.
We are 15000+ people strong, with 24 delivery centres in 14 locations across India. We serve 60+ clients in over 9 languages. Our services bouquet includes Customer Management Services and Industry Specific Solution for various Fortune 500 companies across industry verticals such as Banking & Financial Services, Retail & Ecommerce, Hospitality, Telecom, Emerging Markets and Government.
Karvy DigiKonnect started operations in 2015 with a 50 member team managing contact centre and back office services for Banking & Insurance clients from our Hyderabad centre.
We have grown exponentially since inception by focusing on service delivery and providing value to our customers. In a span of 3 years Karvy DigiKonnect has established itself as a leading provider of contact centre services in the domestic BPO space.
Increase comapany member by 15000plus & servicing 60+ clients across industry segments.
Acquired Sutherland domestic process & Increase comapany member by app. 12000
Added few prestigious BFSI clients
Karvy DigiKonnect started operations
Our mission & vision
Our mission is to be the preferred strategic partner to our customer, and we aim to achieve this leadership position by building an innovative, enterprising and technology driven organization while setting new standards of service delivery and business ethics.
Our vision is to collaborate with customers in providing end to end business solutions through specialized competencies across business verticals and internalize service quality using innovative approaches.
- Started the Contact Centre Vertical with two centres for Airtel
- Baroda and Bhubaneswar Locations Inbound Customer Care, Outbound TVC, QRC with 1200+ employees
- Feb’16 – PNB,
- March’16 – KSBL, SBI Life
- Sept’16 -Mega Call Centre – Lucknow,
- Acquired Sutherland domestic process, adding 5 clients, 800+ employees – Mumbai Thane and Chennai
- Started KFSL and KWM processes
- Most Prestigious CEMC Project for AP Government
- Forayed into the new vertical of real estate with Godrej Properties for India & International geo’s
- Acquired domestic process, adding 50 clients,12000+ employees
- Added Flipkart BBD, Airtel Gwalior, Xanadu.
- Added Prestigious Client like Aarogyasri Healthcare Trust, Bank of Maharashtra, IRDA ,
- Home shop18, Avanse
- Added Prestigious Client like Aarogyasri Healthcare Trust, Bank of Maharashtra,
- World Vision, Credit Mantri, One Insure, Religare
- Added New Client like Elica, Bharati AXA, Flipkart Phone, Xrbia,
- Added New Client PhonePe, Myntra, Landmark
Over 23+ years experience in Business development, building high value client relations and operations in both B2B and B2C segments in product sale and service industries, Good strategic appreciation and vision. Highly focused in successfully delivering complete Customer Life Cycle Management (CLCM) within the desired deadlines and budgets.
Over 27 years of experience with experience in operations, delivery, practice lead and business delivery. He had been an entrepreneur as well for a short period.
Sunil DevdasBFSI Vertical Head
Sunil is heading BFSI vertical with having more than 25 years of experience in Service Delivery, Financial service industry, Client Relation & Escalation Management.
Sanjay GuptaGovt. Vertical Head
Over 25+ years of experience with varied experience. 12+ years of experience in Domestic BPO with Strong Managerial skill with senior level local and multi geography experience.
N.K RamanEmerging Market Vertical Head
Raman is heading Emerging Market business with having 25 years of experience in Service Delivery, Financial service industry, Client Relation & Escalation Management.
Avinash MenonTelecom Vertical Head
Over 15+ years of diversified experience in Telecom, IT, Consumer Transportation, International and Domestic BPO Industries. Extensive strategic and project/program delivery skills.
Neehar ChoudhuryIT Head
Over 18 years of Domestic work experience in Strategic Planning & Management, IT Operations, IT Infrastructure Management, Project Management, System Administration and Business Continuity Planning.
Amit KashyapE.Comm Vertical Head
Amit comes with an experience of 16+ years in Operations, Contact Centre industry. His last assignment was with Tele performance India, as Director Operations for three Amazon accounts IN, UK & NA.
P S VenkateswaranAVP, Head-Process reengineering
Venky manages process reengineering for all verticals of KDKL. He has been instrumental in deploying centre wise ranking mechanism and instituted corporate governance model for all per connect minute businesses to improve efficiencies and monitor key SLAs on a daily basis.
Lav KushAutomation & Innovation
LK comes on-board with 1.5 decades of experience in customer service operation and experience management, had led various strategic roles in area of operations, training, quality, automation & designing.
Bharat BalanHR Head
Bharath comes with over 22 years of Cross Functional Leadership experience in the Contact Centre Industry spanning Human Resources, Operations & Training functions. Prior to joining Karvy, Bharath led the Contact Centre business and Learning & Development for Just dial. Over the last 22 years, he has successfully led Human Resources, Operations and Learning for organizations like SITEL Corp, 24/7 Customer, GE Capital spanning across geographies.
Albert FernandezTransition Head
Over 22 years Heading Transitions for a fast paced large scale Contact Centre business, setting up new sites and rolling out multiple high profile and complex client programs.
Mehnaz MansooriTraining & Quality Head
Over 11+ Years of International & Domestic MNC’s. Having hands on experience on structuring Training vertical and headed Operations of Contact Centre.