Customers expect to receive service from your organization on the channel of their choice e.g. phone, email, chat, web, mobile or social media. Companies are providing service on all of these channels – but too often, those channels may exist in silos. This multi-channel service can be taken to the next level with an omni-channel solution that integrates channels to provide a consistent customer experience.
Karvy DigiKonnect has helped businesses by deploying omni-channel solutions making it easy for customers to engage with your business, where and when it’s right for them. Channels are connected so conversations are seamless, agents are more productive, and information can be shared across your company – all without losing focus.